#Hiring: Desktop Support Services - Colombia, MD/ Orlando, FL/ Tuscon, AZ

Position :: Site Support Services

Location :: Colombia, MD/ Orlando, FL/ Tuscon, AZ

Level :: L2

Duration :: FTE/ TP

Job Description for Site Support Services.

·         Strong, demonstrated experience and knowledge working with Windows XP/7, workstation/laptop hardware repair, IP networking, Tier 3 level troubleshooting in fast-paced mission critical environments.

·         Experience with large-scale desktop rapid deployments, software rollouts and upgrades.

·         Demonstrated experience troubleshooting MS Office including Outlook, OWA, Blackberries, and wireless technologies.

·         Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions.

·         LINUX/UNIX troubleshooting skills.

·         Thorough understanding of VPN.

·         Imaging/Re-imaging of workstations and laptops.

·         Exceptional customer service and communication skills to convey competence and concern to end users.

·         Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.

·         Effective troubleshooting and problem solving skills.

·         Performs installation, configuration, and upgrade of computer hardware and software.

·         Documents processes and monitors systems.

·         Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions.

·         Follow up with clients to ensure client satisfaction.

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