#JOB - Desktop Support Technician - Sparks, MD

#JOB - Desktop Support Technician - Sparks, MD

Role: Desktop Support Technician

Location: Sparks, MD

Duration: Contract

•  At least 3 years of experience in the field or in a related area required
• Technicians have to be bilingual which Includes Mandatory English Speaking along with Local language (eg. Spanish, )
• Technicians should have good knowledge on Hands and Feet
• Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
• Strong Microsoft Operating System installation and troubleshooting skills
• MAC Operating System installation and troubleshooting skills
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
• Broad experience of IT with basic understanding of Networks, Servers and Telecoms
• Strong Customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Strong written and verbal communication skills
• Must be detail oriented and self-motivating
• Background security check required
• Experience including remote control of P (1.) lndependently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update worklogs
• Categorizes as per CTI as appropriate
• Update the knowledge base
• Coaching freshers to be independent
• Coaching analysts for correct routing of tickets, capturing critical information
• Technically upgrade across versions of environment when required
• Adhere to organization policies and procedures
• Complies to regulatory requirements
• Alert Monitoring
• Ticket Monitoring
• Informing On - call support
• Opening Bridge Call

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Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart | More Jobs with VDart – Click Here