Wednesday, November 18, 2015

#JOB - Desktop Support Technician - Sparks, MD

Role: Desktop Support Technician
Location: Sparks, MD
Duration: Contract

  •  At least 3 years of experience in the field or in a related area required
  • Technicians have to be bilingual which Includes Mandatory English Speaking along with Local language (eg. Spanish, )
  • Technicians should have good knowledge on Hands and Feet
  • Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
  • Strong Microsoft Operating System installation and troubleshooting skills
  • MAC Operating System installation and troubleshooting skills
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
  • Broad experience of IT with basic understanding of Networks, Servers and Telecoms
  • Strong Customer service skills
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Strong written and verbal communication skills
  • Must be detail oriented and self-motivating
  • Background security check required
  • Experience including remote control of P (1.) lndependently resolve tickets within SLA
  • Adheres to standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update worklogs
  • Categorizes as per CTI as appropriate
  • Update the knowledge base
  • Coaching freshers to be independent
  • Coaching analysts for correct routing of tickets, capturing critical information
  • Technically upgrade across versions of environment when required
  • Adhere to organization policies and procedures
  • Complies to regulatory requirements
  • Alert Monitoring
  • Ticket Monitoring
  • Informing On - call support
  • Opening Bridge Call
#DesktopSupport #Deskside #Helpdesk #Technician #Job #Jobs #MAC #Macintosh #Sparks #Baltimore #Maryland

Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart | More Jobs with VDart – Click Here

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