#JOB - Desktop Support Technician - Sparks, MD
Role: Desktop Support Technician
Location: Sparks, MD
Duration: Contract
- At least 3 years of experience in the field or in a related area required
- Technicians have to be bilingual which Includes Mandatory English Speaking along with Local language (eg. Spanish, )
- Technicians should have good knowledge on Hands and Feet
- Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
- Strong Microsoft Operating System installation and troubleshooting skills
- MAC Operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Broad experience of IT with basic understanding of Networks, Servers and Telecoms
- Strong Customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Background security check required
- Experience including remote control of P (1.) lndependently resolve tickets within SLA
- Adheres to standard operating procedures / work instructions
- Follow the escalation process
- Follow the shift hand-over process
- Update worklogs
- Categorizes as per CTI as appropriate
- Update the knowledge base
- Coaching freshers to be independent
- Coaching analysts for correct routing of tickets, capturing critical information
- Technically upgrade across versions of environment when required
- Adhere to organization policies and procedures
- Complies to regulatory requirements
- Alert Monitoring
- Ticket Monitoring
- Informing On - call support
- Opening Bridge Call
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Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart | More Jobs with VDart – Click Here