10:46:00 AM
Role: Jira Administrator L3 | Location: Nashville, TN | Job Type: Contract
Job Description:
The required profile is of Level-3 JIRA Administrator / Specialist with at least 8 years of experience in managing JIRA suite of tools for a large global corporates.
We expect L3 administration skills and technical expertise on various modules of the JIRA instances
Specific responsibilities include, but are not limited to:
• Management and resolution of end user incidents escalated from the L2 team
• Management and resolution of end user incidents from UAT users
• Management and escalation of infrastructure events/alerts to respective teams including the other Level 3 teams
• Major incident management following the standard Client process
• Infrastructure health monitoring via monitoring and management systems
• Daily reporting to Level 2 & 3 team of the infrastructure health / events
• Identification and specification of problems, reporting these to problem management team
• Problem analysis and resolution
• Knowledge article creation working with problem management team
• Follow company standards and procedures including security and change control
• Collaboration with Level 3 team on problem management, escalation and major incidents
• Reviewing new run books for the JIRA operations
Skills:
• Good experience in JIRA administration including maintenance/upgrades, configuration, developing, testing, and deploying complex workflows (multiple projects, issues types, automatic status transitions, email triggers using JEMH, etc.) across environments, and managing plugins
• Administer the JIRA instances on a day to day basis including performance tuning/scaling the instances
• Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA
• Configuring and maintaining the application portfolio consisting of multiple environment (Production, DR, Staging, QA, development)
• Support JIRA integration with various other applications
• Performing user administration & tracking complex permissions for multiple projects with a focus on maintaining security
• Perform project-to-project and/or instance-to-instance data migration
• Good knowledge on Unix and database
• Write scripts for task automation in Bash or a similar language
• Proficient with Atlassian tool suite
• Excellent problem solving skills, process implementation skills.
• Should possess good verbal and written communication skills and be customer service orientated
• Clear understanding of ITIL processes and procedures (ITIL Certified preferable)
Desired Candidate Profile:
• Provide 24x7 Support and willing to work in shifts
• Provide on-call support on a need basis during weekends and holidays
• ITIL/ ITSM Certified professionals
Soft Skills:
• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
APPLY FOR THIS JOB:
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CONTACT DETAILS:
NAME: ABRAHAM
PH NO: +1-678-720-3170 || SKYPE ID: abraham_vdart || EMAIL ID: abraham@vdartinc.com