#JOB - Service Delivery Manager - Glendale, CA (#ServiceDeliveryManager #InfrastructureDelivery #ProgramManagent #Glendale #California)

Role: Service Delivery Manager

Location: Glendale, CA

Job Type: Contract

 

Job Description 
The role demands a Leadership position handing delivery and Program Managers for onshore and offshore. The candidate should have handled at-least 5 Medium or Large projects especially in US.

Required:

·         12+ years of Experience in IT Infrastructure Delivery, managing Global clients

·         6+ years’ experience in Direct People management

·         5 years as a Delivery Manager / Account Manager directly handling clients

·         Experience in Project / Program Life cycle including Engagement, Transition and Steady State delivery

·         Experience in reviewing Forecasting / Budgets to ensure profitability

·         Client Relationship management – Program review and expansions

·         Risk Management – review Project Risk and mitigation plans

·         Strong Communication Skills

·         Good understanding of Lean / 6 Sigma processes to enhance program quality and reduce cost

·         Manage employee retention / employee satisfaction programs and support employee 1st program

·         Ability to manage large engagements with distributed d (1.) P&L responsibility

·         Expansion of services to fill all gamut’s of infrastructure-increase breadth.

·         Focus on project opportunities and transformation initiatives

·         ITIL process definitions and implementation

·         Automation in service delivery

·         Resource management

·         Utilization

·         Billing

·         Management reporting

·         Conduct regular in depth service and process audits.

·         Employee retention, motivation and training

·         Focus on grooming people from L1 to L2, L2 to L3 within select timelines

·         Value add to customer-YOY by working closely with the Transformation and

·         Consulting group for:

·         Architecture gap assessment studies

·         Implementation of new technologies

·         Consolidation/virtualisation opportunities

·         Reduce business impact of outages

·         Cost savings through better solutions

·         Enhance operational efficiencies

·         Overall SLA management – Operation interaction with technologies Lead /

·         Service Owner - Overall Customer and Employee Satisfaction

 

APPLY FOR THIS JOB: (Employers / Vendors) Click Here to Apply  (Candidates)  Click Here to Apply

 

CONTACT DETAILS:

NAME: ABRAHAM

PH NO: +1-678-720-3170 || SKYPE ID: abraham_vdart || EMAIL ID: abraham@vdartinc.com