#VDartInc #Hiring :: Cisco Voice Engineer - Elk Grove, IL / Contract

I am hiring for one of our direct client /Implementing partner. Please find below the Job Description, if interested please revert with the updated copy of your resume in a word format and a good time to discuss.

Role: Cisco Voice Engineer

Location: Elk Grove, IL

Duration: 6+ Month

·         minimum- 7-10 years’ experience

·         Proficient in Cisco ICM Call Routing

·         Understands and is able to troubleshoot a Cisco UCCE environment- minimum 5-7 years’ experience

·         Works well with others

·         Able to work flexible hours. Perform all Cisco ICM call routing duties for the Cargo, ATO, and BRC contact centers. Assist in the troubleshooting and daily operations of the Global ACD(GACD) Cisco UCCE platform and the Enterprise Voice Cisco infrastructure. Knowledge of AT&T Route and Genesys ICM a plus."

#Cisco Voice, #Voice Engineer, #Cisco, #Cisco UCCE, #ICM, #UCCE, #Elk Grove, #Illinois

Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart | Open Jobs with VDart

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#VDartInc #Hiring :: Network Voice Engineer/ Cisco Voice Engineer (CUCM/ Cisco Voice ) - Teaneck, NJ

I am hiring for one of our direct client /Implementing partner. Please find below the Job Description, if interested please revert with the updated copy of your resume in a word format

 

Domain   :  Network Voice Engineer (CUCM/ Cisco Voice )

Location :  Teaneck, NJ OR Miami, FL.

Duration :  Contract 

Job Description:

Advanced Experience (must haves):

• CUCM routing, call control, and media resources

• CUBE configurations including carrier side SIP trunking (experience with Verizon BEST preferred)

• Voice gateways including DSP’s, PRI’s, dial peers, hunting, and caller ID manipulation

• Managing complex dial plans

• Understanding Cisco best practice for device configuration and site build out

• Understanding CUCM partition and search spaces, plus how to apply them in different scenarios

• Ability to troubleshoot complex call flow between endpoints

• Ability to capture, read and decipher sip signaling communications between devices

Hands-on experience with:

• Unity Connection

• Contact Center Express

• VMware ESXi

• UCS hardware platforms

Telepresence experience (hands-on):

• Managing VCS routing/search rules

• CUCM routing, call control, and media resources

• VCSc/VCSe int (1.) Incident Management + Change Management (Planning & Execution)

On - call Escalation

Ticket Quality

Process adherence & Security compliance

Customer feedback ( Appreciations, CSAT survey results)

KB preparation and review, Knowlegde sharing & documentation

Root cause analysis / Problem Management + Capicity / Architectural Management

SLA compliance for tickets

Value Add

Training / Mentoring

Thanks & Regards,

Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart 

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