#JOB - Service Delivery Manager - Rockville, MD (#ServiceDeliveryManager #Infrastructure #Maryland)

Title: Service Delivery Manager (SDM)-(L-4)

Term: Permanent (FTE)

Location: Rockville, MD

Salary: $Negotiable

 

Description:

·         P&L responsibility

·         Focus on project opportunities and transformation initiatives

·         ITIL process definitions and implementation

·         Automation in service delivery

·         Resource management

·         Utilization

·         Billing

·         Management reporting

·         Conduct regular in depth service and process audits.

·         Employee retention, motivation and training

·         Focus on grooming people from L1 to L2, L2 to L3 within select timelines

·         Value add to customer-YOY by working closely with the Transformation and Consulting group for:

·         Architecture gap assessment studies

·         Implementation of new technologies

·         Consolidation/virtualization opportunities

·         Reduce business impact of outages

·         Cost savings through better solutions

·         Enhance operational efficiencies

·         Overall SLA management – Operation interaction with technologies Lead / Service Owner

·         Overall Customer Satisfaction

·         Overall employee satisfaction

·         24x7 availability (1.) P&L responsibility

·         Expansion of services to fill all gamut’s of infrastructure-increase breadth.

·         Focus on project opportunities and transformation initiatives

·         ITIL process definitions and implementation

·         Automation in service delivery

·         Resource management

·         Utilization

·         Billing

·         Management reporting

·         Conduct regular in depth service and process audits.

·         Employee retention, motivation and training

·         Focus on grooming people from L1 to L2, L2 to L3 within select timelines

·         Value add to customer-YOY by working closely with the Transformation and

·         Consulting group for:

·         Architecture gap assessment studies

·         Implementation of new technologies

·         Consolidation/virtualisation opportunities

·         Reduce business impact of outages

·         Cost savings through better solutions

·         Enhance operational efficiencies

·         Overall SLA management – Operation interaction with technologies Lead /

·         Service Owner

·         Overall Customer and Employee Satisfaction

 

TAGS:     

#ServiceDeliveryManager #SDM #DeliveryManager #ITIL #InfrastructureDelivery

 

Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart

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