5:28:00 PM
Job Title: Exchange + Lync Engineer
Location: Franklin lakes, NJ
Duration :: Long Term
Experience Profile:
· 8+ yrs experience in MS L3 Exchange and MS L3 Lync/OCS
· Administering cloud-based messaging, collaboration and communication service platforms such as MS Lync
· Online, Office 365, Exchange 2010/2013/Online
· Strong knowledge Exchange 2010/2013/Online in mixed environment
· Strong understanding and experience with MS Lync and SIP
· Knowledge of Active Directory – Domain Services & ADFS Federation Services “core” concepts
· Strong knowledge on Lync PowerShell administration
· Knowledge about front end/back end, OWA, RPC/HTTP and active sync configuration
· Strong Knowledge SIP, TLS
· Strong understanding of Voice gateway configuration and concepts
· Strong analytical skills
· Strong communications skills
· Lync Online integration requirements for Exchange
· Strong hands on experience in complex Microsoft Lync enterprise environment
· Demonstrated experience troubleshooting complex enterprise level Lync application issues and outages.
· Enterprise network topology including: Active Dire (1.) Incident Management + Change Management (Planning & Execution)
· On - call Escalation
· Ticket Quality
· Process adherence & Security compliance
· Customer feedback ( Appreciations, CSAT survey results)
· KB preparation and review, Knowlegde sharing & documentation
· Root cause analysis / Problem Management + Capicity / Architectural Management
· SLA compliance for tickets
· Value Add
· Training / Mentoring
TAGS:
“Exchange”, “Lync”, “Office 365”, “Active Directory”, “ADFS”
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Thanks & Regards,
Amy |678-720-2928 | amy@vdartinc.com