Job Title- VMware
Consultant - L3
Location-Parsippany,
NJ
Duration-FTE
JD
Perform VMware (ESX
Server) and Windows operating system upgrades, capacity planning, and
performance analysis as it relates to day-to-day operations
Perform problem
determination and resolution; RCA
Strong Cluster
Administration & Troubleshooting skills
L3 level
troubleshooting skills on Vmware cSphere
Advance Win2K and
Win2K3 OS troubleshooting skills.
VCP Certification
Required; MCSE Certification Required;
Exp: 5 Years - 8 Years
(1.) Incident Management + Change Management (Planning & Execution)
On - call Escalation
Ticket Quality
Process adherence
& Security compliance
Customer feedback (
Appreciations, CSAT survey results)
KB preparation and
review, Knowlegde sharing & documentation
Root cause analysis /
Problem Management + Capicity / Architectural Management
SLA compliance for
tickets
Value Add
Training / Mentoring
Thanks & Regards,
Abraham | Ph: 678-720-3170
Talent Acquisition Lead
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