#Job - Principal Process Digital (BPO) Transformation Consultant - London, UK

Principal Process Digital (BPO) Transformation Consultant  
(Call Centre Transformation)

6 Months Contract to Hire

London, UK

 

Key Ask:  Solid experience working with UX, Process & Development teams implementing platforms that leverage BPO based technologies (call centre, telephony, CRM)

 

Requirements

·         Experience operating at a senior level in on large BPO programmes or Small Enterprise, or Principal consultants from a business process consulting experience and a deep technology background

·         Experience in the travel consumer services or telecommunications space is a must: especially those adopting emerging technologies like chatbots, CRM, intelligent call routing and RPA.

·         Familiar with an unstructured environment, self-managing and has an entrepreneurial spirit

·         Extensive experience in Business and Operational Process Digitisation & RPA tooling

·         Experience advising C-Level in the formation and steering several large delivery programmes

·         Worked in an Agile Organisation: Familiar with advising and enabling culture change to adopt lean principles and be more experimental operationally

·         Experience leading the technology & architecture vision for a BPO engagement or a digitally transformed company

·         Experience setting up transformation programmes that leverages modern technology stacks, with a history of leveraging predictive or behavioural analytics for insight, a plus

·         Knowledge of architectural impacts of designing an application platform to run in cloud/hybrid-cloud multi-tenant environments

·         Track record working together with multi-faceted architecture & delivery teams that span experience, application, data, network, infrastructure, & security disciplines

 

 Skills that should be second nature:

·         Business process reimagination to create competitive advantage for customer. Making them leaner, faster and user centric

·         Expertise creating future state business & process roadmaps, with a track record of delivery against those roadmaps

·         Stand in for the client in interim design review meetings to provide feedback, keeping things on track throughout the process

·         Be a SME on the consumer industries, the company and their customers providing thought leadership to advise the client and to provide context to the teams

·         Identify gaps in the information and supplement it with additional user research, both primary & secondary

·         Work with UX designers to build an understanding of the real end users of the system

·         Work with client and technology team to identify game-changing opportunities for operations teams

·         Serve as the voice of the technology team by asking questions, testing ideas, and understanding constraints

 

Technology Requirements

Solid experience working with UX, Process & Development teams implementing platforms that leverage BPO based technologies (call centre, telephony, CRM)

·         +10 years of experience advising and enabling the delivery of BPO applications & platforms (multi-client, multi-industry)

·         +7 years of exposure to working with modern technologies and principles (e.g. chatbots, CRM, intelligent call routing and RPA)

·         Proficient in enterprise application integration EAI including delivery of complex SOA & ESB technology stacks

·         Experience working with SaaS & PaaS delivery models & globally deployed solutions

·         Background leveraging open source capabilities

 

Leadership Requirements

·         Track record working with C level business executives & present IT solutions to clients

·         +10 years leading technology teams to envision & build technology products

·         +5 years enabling or leading teams of enterprise & solution architects

·         Track record running teams comprised of enterprise architects, business analysts, process consultants and delivery teams

·         Experience in enabling the adoption of Agile across teams is an advantage

 

Nice to Have

·         A Bachelor or Masters Level degree with strong

·         Must have an orientation towards innovation

·         Familiar with Design Thinking, Experience Design and UX principles

·         Ability to translate business (both functional and technical) requirements into solution design

·         Experience in working with systems and processes

·         Excellent communication and organization skills

·         Fluency in English, both written and verbal (work language)

 

 

Thanks & Regards,

Abraham | 678-720-3170 | abraham@vdartinc.com

VDart Inc

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#Job - IT Security Portfolio Manager - Woodlands, TX

IT Security Portfolio Manager

Location: Woodlands, TX

Contract

 

Job Description

GENERAL SUMMARY:

The Infrastructure Portfolio Manager has the responsibility of planning, organizing, and providing leadership to an assigned team of resources, with the ultimate goal of delivering complex and large IT Infrastructure Security projects on time and within budget, such that the business requirements are met, while adhering to Customer standard Project Management methodology. The responsibility includes ensuring the projects align with the IT Technology Roadmap to provide the maximum return on investment. The Infrastructure Portfolio Manager IV is also responsible for the program management oversight of the IT Infrastructure Project Portfolio in terms of making sure that business requirements are clearly identified, proper project artifacts and deliverables are produced and maintained, project risks/issues are being identified/escalated/tracked, project status are communicated in a timely manner, and the overall project resource capacity plan is maintained. In addition, the Infrastructure Portfolio Manager is responsible for ensuring that all the IT Infrastructure Risks and Audit items are being tracked for remediation.

Required Skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

A.    Resource Demand Management:

·         Ensure project requests are evaluated, aligned and prioritized in terms of objectives, benefit and criticality.

·         Co-facilitate the IT Steering Committee meetings to discuss project prioritization and overall project status.

·         Co-facilitate the IT Resource Planning meetings to discuss in flight and upcoming projects that have cross-functional impact and resource requirements.

·         Review the Infrastructure Capacity Plan on a regular basis, providing feedback to the IT Infrastructure Resource Managers in terms of over/under allocations and project resource capacity risks.

·         Collaborate with the Resource Managers to align staffing capacity and release scheduling processes.

 

B.     Infrastructure Project Portfolio Management:

a. Program management oversight of the IT Infrastructure Project Portfolio in terms of:

·         Project resource coordination

·         Project scheduling

·         Project issues & risks identification, escalation, and tracking

·         Project status communications 

b. Responsible for the various stages of the project life cycle

·         Creation and maintenance of project artifacts including (but not limited to) project scope, business case, business requirements, technical development and testing documentation and all relevant presentation materials

·         Creation and maintenance of a detailed project schedule

·         Develop and coordinate a project communication plan

·         Support the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, etc. Takes meeting minutes and action items during meetings and performs basic follow-up.

·         Ensure project scope, schedule and budget are established and managed throughout the program/project lifecycle

·         Ensure project and issue status is communicated to business stakeholders, IT Management and project team members

·         Ensure expectations are managed and risks/issues are identified early, and mitigated

·         Shares with the accountability and responsibility of the project outcome

 

C.     Risk and Audit Management

·         Creation and maintenance of IT Infrastructure Risks and Audit tracking list – sources include PCI and FFIEC gap assessments, NCUA and other regulatory compliance examinations

·         Ensure that action items are identified, assigned, and properly monitored for completion

 

D.    Ongoing:

·         Maintain positive working relationship with project teams, business units and external vendors.

·         Stay abreast of industry trends in business and technology

Required Experience

 

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

·         Expert project management skills and understanding of project planning techniques and methods

·         Advanced knowledge of resource management planning and execution methodologies

·         Advanced understanding of project financial planning

·         People management skill-set with a particular emphasis on performance management skills

·         Knowledge and experience with quality planning, quality control and quality improvement models and techniques (PDSA, Lean, Six Sigma)

·         Excellent communication both written and orally

·         Strong problem solving ability

·         Strong vendor management and contract negotiation skills

·         A thorough understanding of Systems Development Lifecycle methodologies

·         Ability to isolate issues and lead to strategic solutions as well as the day-to-day tactics

·         Ability to identify and define appropriate quality measures and performance targets

·         Ability to evaluate and assess organizational climate and cultural “readiness” for operational changes that will occur as a result of project implementation

·         Ability to plan, develop and implement effective problem and change management strategies

·         Ability to produce detailed project plan, project dependencies, resources and costs

·         Ability to stimulate and command trust, loyalty and respect through collaboration and partnership

·         Resourceful, Ethical, Dependable, Caring, Accountable, and Passionate

Education, Training and Experience:

Potential candidates for this position must meet the following requirements:

·         Bachelor’s Degree in Computer Science, Computer Engineering, IT/MIS or a related field

·         7+ years of project management experience

·         5+ years of experience in managing large scale projects involving multiple organizations (i.e. $500K+ project budgets)

·         PMI/PMP Project Management certification or similar designation is desired

·         Bank, Credit Union, or Mortgage industry work experience is preferred

·         Fluent in MS-Project or similar enterprise project management solution

 

Thanks & Regards,

Abraham | 678-720-3170 | abraham@vdartinc.com

VDart Inc

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#Job - Senior UX Designer/Architect - London, UK | #UXArchitect #UXDesigner #UserExperienceArchitect #London #UK

Senior UX Designer/Architect

3 to 4 Weeks Contract

London, UK

 

What experience and skills do we need

·         Ability to realize ideas through rapid sketches and conceptual wireframes

·         Analyze current user processes

·         Understanding of how to integrate design thinking/user centered design workshops to produce robust solutions communicated through carefully crafted wireframes

·         Possess experience/knowledge of a range of UX methods and deliverables (e.g. 1-2-1 lab-based testing, Heuristic evaluation, Remote testing, Tree Testing/Card Sorting, surveys, Wire-framing/Prototyping, UX/UI Design).

·         Strong interpersonal skills, and open to giving and receiving constructive feedback to learn and further develop yourself as a UX professional.

·         Have a natural aptitude for technology and innovation, with the ability to quickly learn new technologies and troubleshoot them independently.

·         Understanding of Design Principles and Digital Service Standards and its application to internal products and services.

·         Ability to paper prototype, sketching within the ideation process to communicate fulfilment of business/user goals within a UI to initiate co-creation streams

 

Desirable: 

·         Degree-qualified of professional knowledge in a relevant area including psychology, cognitive science, computer science.

·         Knowledge of design thinking approaches and methods

·         You’ll be a strong team player, sharing knowledge and ideas

·         You’ll be a naturally outgoing, positive, curious, enthusiastic, collaborative person and will want to grow within our team and the fast-paced environment at HCL

·         Good communicator and good command of English, strong written and oral communication skills are an absolute must with an ability to present and summarise information to diverse audiences.

·         You’ll be an effective storyteller, delivering complex findings in easily understood and actionable ways.

·         4-6 years’ experience in a senior UX role.

 

Thanks & Regards,

Abraham | 678-720-3170 | abraham@vdartinc.com

VDart Inc

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#Job – Digital Project Manager – London, UK | #Digital #ProjectManager #UX #Web #London #UnitedKingdom

Digital Project Manager 6 Months Contract to Hire London, UK Role and Responsibilities · Experienced in leading innovation programs and Digital transformation projects including various disciplines like digital channels (web), retail and call centre channels, UX and Marketing teams and business operations teams. · Manage Schedule, staffing, risk and issues across the program level · … Continue reading #Job – Digital Project Manager – London, UK | #Digital #ProjectManager #UX #Web #London #UnitedKingdom

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#Job - UX Researcher - London, UK | #UX #UsabilityTesting #Testing #UserExperience #London #UnitedKingdom

UX Researcher

London, UK

3 to 6 Months Contract

 

Job Description:

We are looking for a UX Researcher.. must have knowledge of and experience in a full range of user experience research methods, including the following:

•      Usability Testing (e.g., “Think Aloud” technique), in-person and remote

•      Participatory Design

•      Heuristic Evaluations

•      Card Sorting and Tree Testing

•      Concept Testing

•      Interviewing

•      Persona creation

 

Responsibilities

•      Meet with project teams to come up with research objectives

•      Create research plans

•      Write interview guides

•      Facilitate usability tests, concept tests, interviews, expert reviews, etc.

•      Draft and execute surveys

•      Understand what your customers are thinking and feeling

•      Understand the journey of customers, including their goals and pain points

•      Create personas, journey maps, and empathy maps

•      Debrief project teams on research findings (quick turnaround)

•      Write compelling research reports

•      Influence stakeholders to make improvements

 

Requirements:

•      Experience with Lean/Agile strongly preferred

•      Demonstrated ability to plan, facilitate, debrief, analyze, and report results obtained from user research.

•      Experience presenting research findings to all levels of management.

•      Strong experience planning and executing usability studies.

•      Possess extremely adept facilitator skills.

•      Possess strong time management skills.

•      Demonstrated willingness and ability to train others and effectively provide feedback on facilitation skills.

•      This role is an on-site, customer facing position and does not offer remote working options.

 

Keywords:

UX, Usability Testing, Testing, User Experience

 

Thanks & Regards,

Abraham | 678-720-3170 | abraham@vdartinc.com

VDart Inc

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#Job -Appian Developer - Charlotte, NC | #AppianDeveloper #Appian #BPM #Charlotte #NC

Role: Appian Developer / Lead

Location: Charlotte, NC

Type: Fulltime

 

Job Description:

•       10+ years of overall technology experience

•       Prior team lead experience of being responsible for the end to end delivery of technology (stories, estimates, design, coding, testing, adoption) 

•       Experienced in any version of Appian 

•       Experience with agile methodology 

•       Experience with BPM with integration engines (enterprise service buses), such as Mule, Message Broker, etc. 

•       Experience designing and developing BPM using Appian Suite (version 7.4 to 16.2)

 

Thanks & Regards,

Abraham | 678-720-3170 | abraham@vdartinc.com

VDart Inc

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#Job - Pega Systems PRPC - Charlotte, NC | #PegaDeveloper #CSA #Pega #PRPC #Charlotte #NC

Role: Pega Systems PRPC tool

Location: Charlotte, NC

Type: Fulltime

 

Job Description:

Position Summary Pega Developer as part of a Scrum team to assist in building the back office workflows to support the Visa Claims Resolution project. 

 

Required Skills Provide deep technical expertise in all aspects of solution design and application development for specific business environments.

Focus on setting technical direction of applications and similar technologies as well as taking responsibility for technically robust solutions encompassing all business, architecture, and technology constraints. 

 

Required  skills :

•       Pega experience developer with  3 + years of experience in building and implementing model-driven, enterprise-level business solutions using PegaSystems PRPC tool. 

•       Pega CSA certified. 

•       1+ years’ experience in Agile Scrum methodology 

•       BS in Computer Science or Computer Engineering  Demonstrated knowledge of and applicability of Object-Oriented techniques and principles. 

•       Exposure to a variety of technologies, including, but not limited to J2EE (JSP, Servlets, EJB, XML, Java),  Oracle. 

•       Team member on a  development team, Problem solver, Technical intrigue

•       Manages code migration from development through to production. 

•       May manage one moderately complex project and direct activities of a team related to special initiatives or operations. 

•       Routine accountability is for technical knowledge and capabilities as a team member or as an individual contributor. 

•       Works under minimal supervision, with general guidance from more seasoned consultants or managers. 

•       Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. 

•       Work leadership may be provided by assigning work and resolving problems. 

•       May assist and help train lower level developers.

 

 

Thanks & Regards,

Abraham | 678-720-3170 | abraham@vdartinc.com

VDart Inc

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#Job - OBIEE Developer - Los Angeles, CA | #OBIEEDeveloper #LosAngeles #CA

Position: OBIEE Developer

Location: Los Angeles, CA

Duration: 6+ Months

 

Job Description:

7-10 years Technical Development experience in analytical or technological industries. Strong understanding of database methodology, data analysis, advanced SQL queries, ETL and business intelligence application required. Understanding of full Software Development Lifecycle (SDLC) and maintenance of data warehouse, ETL, business intelligence, and BI solutions. Implement new business intelligence and data warehouse requirements through the use of SQL, ETL, business intelligence tools, and database programming and reporting tools. Document and vet business requirements, identify effective reporting techniques, the best data sources for each report field, risks and constraints, and design reporting formats. Develop optimized database design to achieve acceptable performance by tuning Views, Materialized views, Tables and Indexes for proper response time. Develop new capabilities and architectures that capitalize on the development of client requests, ad-hoc queries, and BI dashboards and reports. Determine development strategy and framework for consistent report development standards. Demonstrate success executing IT strategies to meet and exceed Strategic business objectives.

 

Skills:

·         5-7 years development experience in OBIEE Repository and Dashboard/Reports.

·         Experience developing reports and dashboard development using various components in OBIEE

·         Solid experience with OBIEE development with expertise in RPD design/development

·         Troubleshoot OBIEE/data related issues and fix issues in a timely manner

·         Proven consultative and strategic skills

·         Outstanding inter-personal and presentation skills

·         Meet or exceed projects/tasks assignments deadlines.

·         Make effective and consistent use of the reporting tools.

·         Experience working in an agile/fast paced environment is desirable.

 

Thanks & Regards,

Abraham | 678-720-3170 | abraham@vdartinc.com

VDart Inc

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