4:41:00 PM
If you are comfortable with the description, please share your resume to abraham@vdartinc.com
Title
: Windows Engineer
Location
: Goodlettsville, TN
Duration
: Long Term Contract
Must be
very Strong with Active Directory, VMWare & Citrix.
Delivery & Operations:
·
Provide L3 helpdesk support and resolve
problems to the end user’s satisfaction.
·
Monitor and respond quickly and effectively to
service requests received through the IT helpdesk.
·
Serve as escalation point for issue resolution
for WINTEL L2 resources and unresolved WINTEL L2 helpdesk tickets.
·
Monitor Service Desk for tickets assigned to
all WINTEL queues to ensure timely and effective resolution. Work with the
Service Desk Manager to ensure requests are routed to the proper resource in
order to be resolved quickly and efficiently.
·
Monitor the remote monitoring and management
system alerts and notifications, and respond accordingly through service
tickets.
·
Identify and document off internal procedures
for tasks that could be performed by WINTEL L2. Hand off procedures to
WINTEL L2 and monitor for effectiveness.
·
Serve as a liaison to between WINTEL L3
onshore and WINTEL L2 offshore to ensure proper support and operational
documents and procedures are being followed and updated.
·
Daily verification of WINTEL backups and
troubleshooting of related issues.
·
Manage server inventory including provisioning
and decommissioning servers in the datacenter and remote locations.
·
Open support cases and drive issues to
resolution with vendors when needed.
·
Weekly review of PCI compliance reports and
platforms to ensure patching and baseline security compliance.
·
Support services for Microsoft related
technologies: Windows Server, Exchange, Active Directory, Lync, SharePoint,
etc.
·
Support services for virtualization
technologies: VMware, Citrix, and Microsoft
·
Support services for hardware technologies:
Intel x86, Cisco UCS, and virtual switching infrastructure.
·
Support services for network and end user
related technologies: DNS, WINS, file shares, logon scripts, group policy,
authentication technologies, etc.
·
Remote access solution support: VPN, Terminal
Services and Gateway services, Microsoft Direct Access/UAG, Microsoft TMG
reverse proxy, Lync SIP/Federation, and Citrix.
Domain Expertise
The
desired candidate should have 8+ years of experience encompassing the below
technologies
·
Administering Windows 2008, 2012 server
environment.
·
Microsoft Related Technologies (Exchange
2010/2013, office 365, Lync 2010, SharePoint, SCOM 2007/2012, SCCM
2007/2012 etc.)
·
Administration of Active Directory and Group
Policies.
·
VMWare, VEEAM Backup & Citrix
technologies
·
Supporting and troubleshooting Intel x86,
Cisco UCS and Virtual Switching infrastructure
·
Network and end user related technologies:
DNS, WINS, file shares, logon scripts, group policy, authentication
technologies, etc.
·
Remote access solution support: VPN, Terminal
Services and Gateway services, Microsoft Direct Access/UAG, Microsoft TMG
reverse proxy, Lync SIP/Federation, and Citrix.
·
Manage server inventory including provisioning
and decommissioning servers in the datacenter and remote locations.
Soft
skills
·
Excellent written and oral communications, in
order to coordinate effectively with vendors, offshore and other support teams
·
Strong interpersonal skills. Position will
interact with people from a wide variety of technical departments and
non-technical business units.
·
Position will interact with people in numerous
roles (e.g. staff, managers, senior managers, directors, senior directors,
etc.).
·
Strong critical, analytical, and correlative
thinking.
Thanks & Regards,
Abraham
Talent Acquisition Lead
VDart Inc
11180 State
Bridge Road, Suite 302 , Alpharetta, GA 30022
Direct Number:
+1 678-720-3170
Email: abraham@vdartinc.com