4:32:00 PM
Position
: Desk Side support (DSS Lead)
Location:
Torrance, CA.
Duration
: Contract position
ROLE
AND RESPONSIBILITIES
Perform
varying degrees of problem analysis, resolution of application and hardware
issues relating to Laptops, Desktops & Apple mobile device of
Executives. Perform the below activities while adhering to Service Level
Agreements (SLA) and be able to independently prioritize based on urgency &
Executive.
•
Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
•
Become familiar with local and regional infrastructure, key contacts, and escalations
in regards to other teams in the business
•
Perform break-fix support for a wide range of hardware and software (site
specific software competency will be trained while on the job)
•
Demonstrate outstanding understanding and communication when working with
clients
•
Work with vendors to add/change/remove account contracts
•
Support a standard set of applications and validate those applications when new
versions are release for compatibility
•
Be quick and responsive, as the devices are usually used by high-profile
customers
•
Accountable in providing end-to-end support of mobile devices, from deployment
to support to decommission
•
Perform setups and deactivations of Apple mobile devices
•
Ready to work in Shifts during Business days and weekends.
PREFERRED
SKILLS AND COMMON TASKS ON THE JOB
· Customer service skills
o Comfortable working
with people in a professional setting
o Able to work with
multiple vendors and build work relationships with them
· Able to provide a calming demeanor when
frustrated with the customer to reach a positive conclusion
· Experience-based Windows 7 support
o BitLocker encryption
o Configuration/imaging
o Crash/BSOD resolution
o Installation
environment
o General Windows OS
troubleshooting
· Hardware support and troubleshooting
o Troubleshooting
hardware issues
o Replacing
desktop/laptop hardware
o Installation of
peripheral devices
· Microsoft Office proficiency
o Proficiency in Word,
Excel, Lync, Outlook, Access, PowerPoint (usage and support)
o Visio, Project
(support)
o Able to create
documentation and contribute to KB articles
o O365 support
· Basic network troubleshooting
o Experience working
with basic network hardware (switches)
o Troubleshooting
connectivity issues
o Thorough understanding
of wireless/wired networks
· Experience-based iPhone/iPad support
o Providing tips and
suggestions to better utilize mobile devices to customers
o Working knowledge of
troubleshooting iOS issues
o Comprehension of how
mobile devices affect the workplace
· Hardware support and troubleshooting
o Able to identify
hardware issues on mobile devices
o Able to pass our
vendor’s (GSX) certification for basic hardware repair
· Cellular/WiFi networking
o Able to identify the
root cause of wireless/cellular issues on mobile platforms
o Provide quick
fixes/workarounds to get mobile devices reconnected
Familiarity with activating/using hotspots
provided by mobile devices to create Ad Hoc networks
Thanks & Regards,
Abraham
Talent Acquisition Lead
VDart Inc
11180 State Bridge Road, Suite 302 ,
Alpharetta, GA 30022
Direct Number: +1 678-720-3170
Email: abraham@vdartinc.com
WE ARE AN EQUAL OPPORTUNITY
EMPLOYER (EOE)