#VDartInc #Hiring :: Network Voice Engineer/ Cisco Voice Engineer (CUCM/ Cisco Voice ) - Teaneck, NJ

I am hiring for one of our direct client /Implementing partner. Please find below the Job Description, if interested please revert with the updated copy of your resume in a word format

 

Domain   :  Network Voice Engineer (CUCM/ Cisco Voice )

Location :  Teaneck, NJ OR Miami, FL.

Duration :  Contract 

Job Description:

Advanced Experience (must haves):

• CUCM routing, call control, and media resources

• CUBE configurations including carrier side SIP trunking (experience with Verizon BEST preferred)

• Voice gateways including DSP’s, PRI’s, dial peers, hunting, and caller ID manipulation

• Managing complex dial plans

• Understanding Cisco best practice for device configuration and site build out

• Understanding CUCM partition and search spaces, plus how to apply them in different scenarios

• Ability to troubleshoot complex call flow between endpoints

• Ability to capture, read and decipher sip signaling communications between devices

Hands-on experience with:

• Unity Connection

• Contact Center Express

• VMware ESXi

• UCS hardware platforms

Telepresence experience (hands-on):

• Managing VCS routing/search rules

• CUCM routing, call control, and media resources

• VCSc/VCSe int (1.) Incident Management + Change Management (Planning & Execution)

On - call Escalation

Ticket Quality

Process adherence & Security compliance

Customer feedback ( Appreciations, CSAT survey results)

KB preparation and review, Knowlegde sharing & documentation

Root cause analysis / Problem Management + Capicity / Architectural Management

SLA compliance for tickets

Value Add

Training / Mentoring

Thanks & Regards,

Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart