#JOB - Availability Manager - Attleboro, MA :: (#AvailabilityManager #ITIL #IncidentManagement)

#JOB - Availability Manager - Attleboro, MA  :: (#AvailabilityManager #ITIL #IncidentManagement)

Role: Availability Manager

Location: Attleboro, MA

Employment Type: Contract or FTE

·         ITIL Certified, Operations, Managing contractual matrix and SLA’s with client. Somebody who has Incident management experience  and grown up in hierarchy

Availability Manager - Roles and Responsibilities:

The primary responsibility of the Availability Manager is management of business aligned IT services and service level management.

The Availability Manager ensures the availability of production systems.

The Availability Manager generally has the following responsibilities:

• Oversees processes adherence and Develops processes to improve operations.
• Provides reporting, incident analysis, trend analysis.
• Ensures technical issues or concerns are addressed and mitigated.
• Oversees processes adherence and Leads the availability and communicates plans.
• Develops processes to improve operations.
• Responsible for execution and continuous improvement of the Major Incident and Critsit process
• Ensuring major incidents are effectively managed and coordinated with the required urgency and that all stakeholders are kept informed of progress in an organized and timely manner
• Preventing problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented.
• Ensuring that proactive measures to improve the availability of services are implemented
• Publish monthly Major Incident Management metrics
• Maintain the Major Incident Management process and procedures 

Basic Qualifications:

·         3-5 years practical experience in incident management, problem management, Process management.

·         Proven experience with troubleshooting complex environment and streamlining processes.

·         Demonstrated experience with Service and Event Management tools.

·         Proven experience and understanding of identifying gaps and doing root cause analysis.

·         Proven experience with coordinating resolution of major incidents

·         Proven ability to be detail, deadline, and results-oriented

·         Strong leadership skills with the ability to motivate and encourage others

·         Ability to manage competing priorities and workflow

·         Solid interpersonal skills for written, oral, and face to face communications

·         Practical experience with influence and negotiation methods and techniques

·         Strong customer service orientation, seeking opportunities to serve clients

·         Experience working in a shift environment

·         Solid understanding of available and emerging IT technologies

·         Good understanding of how IT technology supports the Enterprise and the Business Segments

·         Working experience of ServiceNow tool.

Preferred Qualifications

• ITIL Foundations V3 or higher
• Lean/six sigma certified.
• Experience in enterprise scale IT departments highly desire
• Experience with outsourced IT environments highly desired
• Proven knowledge of UNIX and Windows Operating Systems a plus
• Proven knowledge of virtualization platforms a plus
• Proven Knowledge of clustering technology a plus
• Proven knowledge of data storage solutions a plus

Required Education  Bachelor’s Degree in Computer Science or related field
 

 #AvailabilityManager #ITIL #IncidentManagement #IncidentManager #ServiceNow #Operations #job #jobs #Attleboro #Massachusetts

Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart | More Jobs with VDart – Click Here