6:03:00 PM
Position: Delivery Unit head.
Subdomain : SERVICE DELIVERY DIRECTOR | Level 6
Full Time only.
Location : Providence, Rhode Island/Massachusetts area
Mandatory and nice to have skills
- Leadership, client facing, able to manage multiple accounts
Job Title: | Delivery Unit Head |
Reports to: | Vice President |
Location: | Rhode Island/Massachuesetts area. |
Experience: | 16+yrs |
Band | E6/E6.1 |
Delivery Unit head is a Sr. management layer with high degree of Ownership and accountability. Position will manage service delivery and operations for more than few US based customers of a specific region, working closely with leaders and management stakeholders at Customer and HCL.
Direct Responsibilities
- Sole Owners to meet Key performance parameters in
1. Delivery excellence - Contractual obligations, SLA parameters, ACSAT score, continuous improvement and Value add initiatives and internal compliances
2. Operational Excellence - Build teams and manage People parameters like Utilization, Attrition; Hygiene and internal compliances
3. Financial parameters - Gross margin targets
4. Customer Management - Relationship at multiple levels of customer organization
5. Collaboration - with Account management teams in managing governance; Qualify Business expansion opportunities and contract related efforts
Experience Mandatory:
- Minimum 15-17 years of experience with the most recent 3-4 years in leadership position, managing a delivery unit in end-end IT infra services delivery and Operations
- Budgeting and P/L management of business portfolio of US $15M
- Travelled/Worked in US regions for cultural understanding
- Senior CxO/VP level mapping on the customer side
- Contract review, documentation and negotiation experience
- Strong Technology Landscape Understanding of all service lines
- Strong People practice credentials in engagements and management of tech/delivery team sizes of 100+
- Leadership experience for Governance, Dashboard based reporting
- Global delivery models including managed services in Datacenter and End User Compute domains
- Enterprise Management Tools used in ITSM processes
Style of leadership
- Alignment to Organizational goals and culture
- Management by Metrics
- Bottom line driven
- Self Accountability and high level of availability and Ownership
- Assertive Decision Making
Qualification
- Bachelor degree in IT/ Engineering/MBA
APPLY FOR THIS JOB: (Employers / Vendors) Click Here to Apply (Candidates) Click Here to Apply |
CONTACT DETAILS:
NAME: ABRAHAM
PH NO: +1-678-720-3170 || SKYPE ID: abraham_vdart || EMAIL ID: abraham@vdartinc.com