11:59:00 AM
Role : ServieNow Consultant
Location : Newark, CA.
Duration : Long Term.
Employment: Contract
Rate: $Negotiable
Responsibilities & Qualifications:
- Drives holistic enrichment of information technology configuration items (CI’s) in ServiceNOW.
- Develops and maintains policies, systems, processes and measures that enable the enrichment of CI’s in support of best recommended ITIL principles.
- Assists the Asset & Configuration Process Owner in maturing and optimizing the lifecycle management of information technology assets(hardware/software)
- throughout organization, i.e. assists in developing and maintaining policies, systems, processes and measures that enable the management of the IT asset portfolio in adherence to best practices.
- Ensures compliance to wholly enriched CI’s across platform, application and service owners
- Communicates and coordinates process, procedure and tooling activities across the other ITIL processes and IT delivery areas
- Creates, monitors, and enforces effective and efficient configuration management processes and technolog (1.) Independently resolve tickets within SLA
- Adheres to standard operating procedures / work instructions
- Provides inputs to modify/update/design standard operating procedures / work instructions
- Follow the escalation process
- Follow the shift hand-over process
- Update the knowledge base
- Coaching freshers to be independent
- Coaching analysts for correct routing of tickets, capturing critical information
- Technically upgrade across versions of environment when required
- Managing independent shifts
- Complies to regulatory requirements
- Participate in CoE meetings - sharing and acquring knowledge
- Participate in Sev1/ Bridge calls
Key Words:
"ServiceNow", "ITIL processes", "ITSM", "ITAM"
"ServiceNow", "ITIL processes", "ITSM", "ITAM"
"ServiceNow", "ITIL processes", "ITSM", "ITAM"
"ServiceNow", "ITIL processes", "ITSM", "ITAM"
"ServiceNow", "ITIL processes", "ITSM", "ITAM"
APPLY FOR THIS JOB: (Employers / Vendors) Click Here to Apply (Candidates) Click Here to Apply |
Regards:
Vignesh Ravi | 678 561 8730 | vigneshravi@vdartinc.com