2:49:00 PM
Role: ServiceNow Developer (with admin experience)
Location: Orlando, FL
Job Type: Contract
Candidate should have good Admin/configuration knowledge of:-
• Incident, Problem, change, Release and Knowledge Management.
• Asset management and CMDB.
• Service Requests • Hands on experience with client scripts and business rules. • Content Management: - developing ESS page.
• UI Actions/ UI policy/ Access Control Lists, etc. • Overview of integration:- LDAP integration. • Overview of Web-services. • Use of Record producers to create Incident and Problem. • Update sets to move customization from Dev. to Production Instance. • Workflow editor to design workflow of various modules and for triggering of various events.
· Incident Management + Change Management (Planning & Execution) On - call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowlegde sharing & documentation Root cause analysis / Problem Management + Capicity / Architectural Management SLA compliance for tickets Value Ad (1.) Incident Management + Change Management (Planning & Execution)
· On - call Escalation
· Ticket Quality
· Process adherence & Security compliance
· Customer feedback ( Appreciations, CSAT survey results)
· KB preparation and review, Knowlegde sharing & documentation
· Root cause analysis / Problem Management + Capicity / Architectural Management
· SLA compliance for tickets
· Value Add
· Training / Mentoring
APPLY FOR THIS JOB: (Employers / Vendors) Click Here to Apply (Candidates) Click Here to Apply |
CONTACT DETAILS:
NAME: ABRAHAM
PH NO: +1-678-720-3170 || SKYPE ID: abraham_vdart || EMAIL ID: abraham@vdartinc.com