#JOB - Junior Desktop Support Analyst / Cayey, PR (#DesktopSupport #Cayey #PR #PuertoRico)

 

Position : Junior Desktop Support Analyst

Job Type: Contract

Location : Cayey, PR

 

PURPOSE OF THE JOB

·         Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users (specialized Office Support / Blackberry / VPN)

·         Route problems to onsite hands and feet support staff.

·         Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.

·         Inventory Management for All Devices Phones/ Desktop/ Laptop/ Servers/ Switches/ Routers/ etc for sites

·         Provide support to Desktop hardware software and applications as assigned by Service Desk - Timely closure of incidents. Quality of resolution notes.

·         Coordinate & Manage 3rd Party offsite backup tape storage & Maintain Tape Vaulting records.

·         Logistics movement of spares to various locations along with Mecom

·         Managing device driver software.

·         Administer and provide User Access and Exit controls.

·         Perform Network Cabling changes if required.

·         Troubleshoot LAN Problem.

 

 

Thanks & Regards,

Abraham | 678-720-3170

VDart Inc | Atlanta, GA