11:13:00 AM
Position: Windows and VMware
Location: Winston Salem - NC
Duration: Contract
8+ Years of Experience in global projects with expertise in following areas:
Technical:
•Windows 2000/2003/2008/2012 Servers - commission, recovery, decommission etc.
•Plan, Design and implement Active Directory and DNS
•ITIL Processes - Change, Incident and Problem management
•Remote tools (ILO/DRAC/Open manage)
•VMware 3.5/4.01/5.0
•Wintel background 8-10 years of experience – ( Windows 2003, 2008) Exposure to SAN and NAS
•Experience with Blade technologies
•Comfortable with HP, DELL Hardware
•Good knowledge of DMZ environment and it significance.
•Experience with Backup software Net backup/Networker
•MS Patches deployment using WSUS or SCCM or Shavlik
•Must have experience in creating and maintaining SOPs to run offshore operations
Lead:
•Accountable and responsible for ensuring SLA and performance targets are met by team.
•Responsible for responding to any infra (1.) Incident Management + Change Management (Planning & Execution)
On - call Escalation
Ticket Quality
Process adherence & Security compliance
Customer feedback ( Appreciations, CSAT survey results)
KB preparation and review, Knowlegde sharing & documentation
Root cause analysis / Problem Management + Capicity / Architectural Management
SLA compliance for tickets
Value Add
Training / Mentoring
Thanks & Regards,
Abraham (Ibrahim) | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart
More Jobs with VDart – Click Here