6:54:00 PM
I am hiring for one of our direct client /Implementing partner. Please find below the Job Description, if interested please revert with the updated copy of your resume in a word format and a good time to discuss.
Position
: Executive Deskside Mobility Support
Location
: Torrance, CA
ROLE AND
RESPONSIBILITIES:
Perform
varying degrees of problem analysis, resolution of application and hardware
issues relating to Laptops, Desktops & Apple mobile device of
Executives which involve ( CIO, Sr & corporate VP, Executive Committee
members etc. ) . Perform the below activities while adhering to Service
Level Agreements (SLA) and be able to independently prioritize based on urgency
& Executive.
·
Perform Installs, Moves, Adds and Changes (IMACs) of hardware and
software
·
Become familiar with local and regional infrastructure, key
contacts, and escalations in regards to other teams in the business
·
Perform break-fix support for a wide range of hardware and
software (site specific software competency will be trained while on the job)
·
Demonstrate outstanding understanding and communication when
working with clients
·
Work with vendors to add/change/remove account contracts
·
Support a standard set of applications and validate those
applications when new versions are release for compatibility
·
Be quick and responsive, as the devices are usually used by
high-profile customers
·
Accountable in providing end-to-end support of mobile devices,
from deployment to support to decommission
·
Perform setups and deactivations of Apple mobile devices
·
Ready to work in Shifts during Business days and weekends as on
call support.
·
Ability to Travel on needed basis for a week or month as per
business need.
PREFERRED
SKILLS AND COMMON TASKS ON THE JOB:
·
Customer service skills
·
Comfortable working with people in a professional setting
·
Able to work with multiple vendors and build work relationships
with them
·
Able to provide a calming demeanor when frustrated with the
customer to reach a positive conclusion.
·
Good presentation & communication skills along with ability to
handle critical situations.
·
Experience-based Windows 7 support
·
BitLocker encryption
·
Configuration/imaging
·
Crash/BSOD resolution
·
Installation environment
·
General Windows OS troubleshooting
·
Hardware support and troubleshooting
·
Troubleshooting hardware issues
·
Replacing desktop/laptop hardware
·
Installation of peripheral devices
·
Microsoft Office proficiency
·
Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint
(usage and support)
·
Visio, Project (support)
·
Able to create documentation and contribute to KB articles
·
O365 support
·
Basic network troubleshooting
·
Experience working with basic network hardware (switches)
·
Troubleshooting connectivity issues
·
Thorough understanding of wireless/wired networks
·
Experience-based iPhone/iPad support
·
Providing tips and suggestions to better utilize mobile devices to
customers
·
Working knowledge of troubleshooting iOS issues
·
Comprehension of how mobile devices affect the workplace
·
Hardware support and troubleshooting
·
Able to identify hardware issues on mobile devices
·
Able to pass our vendor’s (GSX) certification for basic hardware
repair
·
Cellular/WiFi networking
·
Able to identify the root cause of wireless/cellular issues on
mobile platforms
·
Provide quick fixes/workarounds to get mobile devices reconnected
·
Familiarity with activating/using hotspots provided by mobile
devices to create Ad Hoc networks
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Abraham | +1 678-720-3170 | abraham@vdartinc.com | Open Jobs with
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