10:37:00 AM
I am hiring for one of our direct client /Implementing partner. Please find below the Job Description, if interested please revert with the updated copy of your resume in a word format and a good time to discuss.
Job
: Service Delivery Manager
Level
: L4
Location
: Frisco, TX
Permanent
Opportunity
JD
:
Position:
Service
Delivery Manager - Onsite (Team Management, Network / Security - Design,
Implementation & Troubleshooting, Managed Services - Delivery Management)
Education:
Diploma
/ BE / B. Tech / PGD – Computers / Electronics / Tele Communication /
Instrumentation,
MCA
/ BCA – Computers / Electronics / Information Technology
M.
Tech – Computers / Electronics / Telecommunication, Instrumentation
Experience:
12+ years
Preferred
Experience: Datacenter Build & Management, Network Implementation &
Support. Large Enterprise Network / Security Operations and Support, SLA
Management.
Required
Certification: CCNP, CCIE - Routing/Switching (Preferred)
Key
Skills Required:
-
Strong Experience on ITIL/ITSM Practice for Incident Management, Change
Management, Service Request Management, Problem Management etc.
-
IP Network Designing, Implementation and Troubleshooting
-
Remote Infrastructure Management & Troubleshooting
-
Experience on Dynamic routing like MPLS/EIGRP/BGP/OSPF
-
Strong hold on MPLS/BGP/OSPF
-
Strong Experience on Layer-2 Protocols – VPLS, VLANs, STP, Metro-Ethernet, QinQ
-
Extensive experience on Firewalls (Cisco / Checkpoint), load balancer (Citrix),
Routing, Switching, QOS and Wireless.
-
Extensive hands-on experience in Enterprise network trouble-shooting and
configuration.
-
Experience in Data Center network design and troubleshooting.
-
Strong experience on Datacenter Architecture / Security Infrastructure /
Wireless Networks
-
Hand on Experience on Installation and configuration of Cisco Routers &
Switches and Wireless Devices.
-
Must have experience in enterprise network operations / handling escalation and
high severity cases.
-
Problem and Incident management capability / Handling Escalations from L1/L2
Team
-
Well versed to Process Oriented working culture
-
Good working knowledge with MS Office – Word, Excel and Visio
-
Willing to work in 24*7 Environment
Key
Activities
-
IP Network and Datacenter Consulting, Architecture Design, Implementation
-
Participate in Customer IT Architecture Design Discussions
-
Document & maintain Technical Design, As Built Documents
-
Creating, Defending and Implementing Change Requests
-
Performance Monitoring, Probing and Break fix of Enterprise Networks
-
Ensure adherence to processes and procedures
-
Ensure SLAs tracking and compliance
-
Operations Performance and Exception Reporting
-
Providing RCA (Root Cause Analysis) and CAR (Corrective Action Reports) for
Majors Issues and Escalations
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Abraham
| +1 678-720-3170 | abraham@vdartinc.com