Wednesday, May 25, 2016

 

Job Title: Global Service Delivery Manager

Location: Pleasanton, CA

Fulltime/ Permanent

 

Job Description for ISD Head

MSD head (Multi Service Delivery Head - Global Service Delivery Manager) will be primarily responsible for the overall quality of service delivery and to ensure that superior levels of performance and customer service are achieved.

·         This position requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them

·         This role will require a person with strong interpersonal skills, a demonstrated ability to build strong relationships in a liaison role with IT personnel at all levels and a willingness to actively participate in crafting and facilitating technical delivery solutions. 

 

Principle Responsibilities:

·         Responsible for day to day global delivery of Infrastructure Services  

·         Provide leadership, direction and coach/mentor team

·         Implement, monitor and adhere to best practices for global delivery locations

·         Ensure that the technical delivery of all services meets quality, scope and service level requirements.

·         Ensuring that all changes and other customer service requests are fulfilled timely and correctly.

·         Manage client outages and experience executed Major Incident Management – drive, coordinate and push for resolution

·         Leading problem resolution efforts and post-incident reviews.

·         Scoping, planning and managing projects within the IT environment.

·         Building and maintaining strong working relationships with all levels of customer IT personnel.

·         Drive continuous improvements

·         Achieve Revenue, Margin Targets and other KPIs set.

 

Required Skills, Knowledge and Abilities:

·         Bachelor's degree in Engineering

·         15+ years of experience with at least 7+ years in management IT role

·         Knowledge of Application Service Delivery is a plus

·         Global experience (ability to manage onshore and offshore resources and activity virtually as well as sensitivity to cross cultural differences

·         Financial management experience on a global level

·         In-depth understanding of IT industry dynamics (conceptual knowledge versus hands-on)

·         Critical thinking and problem solving skills

·         High tolerance/evolved ability to lead and manage ambiguous situations

·         Excellent relationship skills

·         Superior verbal, written, facility and presentation skills

·         Collaboration and team leadership abilities

·         Effective time and project management skills

 

APPLY FOR THIS JOB:

(Employers / Vendors) Click Here to Apply 

(Candidates)  Click Here to Apply

 

CONTACT DETAILS:

NAME: ABRAHAM

PH NO: +1-678-720-3170 || SKYPE ID: abraham_vdart || EMAIL ID: abraham@vdartinc.com

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