#JOB - Cisco Unified Communication Engineer (CUCM) - Sunnyvale, CA (#CUCM #VoiceEngineer #IPTelephony #Sunnyvale #California)

 

Role: Cisco Unified Communication Engineer (CUCM)

Location: Sunnyvale, CA

Domain  - NETWORK VOICE

SubDomain  - VOICE – CISCO

 

Requirement:

·         Intermediate level experience in handling Cisco IP telephony Network Infrastructure.

·         Intermediate understanding of switching – VLAN, Voice VLAN, VTP, STP, PoE, Ether channel, HSRP, Routing Protocols .etc.

·         Intermediate/Expert understanding of the following Video Products o VCS-C, VCS-E, Codian Bridge MCU, TMS, Cisco video Endpoints like TC40,60, EX90,SX20, etc..

·         Intermediate/Expert understanding of the following Cisco Unified Communication Products o CUCM 10.x., 9.x, 8.x, Cisco Voice Gateways (ISR Routers and Analog gateways), Trunks, E1/ T1(CAS,CCS), FXS /FXO etc, Gateway protocols: H323, SIP, MGCP, SCCP. • Cisco Unified Contact Centre Express (preferred)

·         ITIL Knowledge – Incident, Change & Configuration Management Roles:

·         Provide advanced troubleshooting for applications and systems, determining cause and effect. 2. Provide on call suppo (1.) Incident Management + Change Management (Planning & Execution) On - call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowlegde sharing & documentation Root cause analysis / Problem Management + Capicity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring

 

Certifications :CVOICE (Preferred), CIPT1 (Preferred), ITIL Foundation (Mandatory)

 

 

APPLY FOR THIS JOB: (Employers / Vendors) Click Here to Apply  (Candidates)  Click Here to Apply

 

CONTACT DETAILS:

NAME: ABRAHAM

PH NO: +1-678-720-3170 || SKYPE ID: abraham_vdart || EMAIL ID: abraham@vdartinc.com