#Job- Service Desk/ Information Security Analyst - Sandy Springs, GA/ #ServiceDesk #Desktop #Support #InfoSec #IdentityAccessManagement #SandySprings #Georgia

Role: Information Security Analyst/Service Desk

Location: Sandy Springs, GA – 4 positions

Job Type: Permanent Hire Opportunity

SPECIALIZED KNOWLEDGE & SKILLS

·         Must have at least 1 year experience in Identity and Access Management Operations and Controls Ability to document and explain processes and procedures to both business and technical stakeholders.

·         Knowledge / Experience with operating controls within any of the following a.  ISO 27001/2 b. FISMA c. National Institute of Standards and Technology (NIST) guidelines d. Risk management frameworks.

·         Understanding of SOX related information security controls and their operation.

·         Candidate should have a working hands-on knowledge of tools such as SailPoint (or equivalent tools such as CA Identity Manager OR Oracle Identity Management etc.), Active Directory, Oracle, SQL Server and application provisioning techniques Candidate should have a working knowledge of common OS and domain structures, servers, services, and their use of directory services.

·         Candidate should have experience with Windows, Linux, Red Hat, etc. hosts, operating systems and applications.

·         Candidate should have a working knowledge of network engineering and local and wide area (LAN/WAN) technologies and topologies.

·         Good interpersonal skills, presentation skills, and verbal / written communication skills Self-starter; adaptable to change; motivated to set personal and program goals and proactively track performance against goals and initiatives Willingness to learn new technology, tools and create new processes to meet control objectives

Click Here to Apply OR Share resume to recruiter@vdartinc.com

Contact Details:

NAME: Abraham

PH NO: +1-678-720-3170 || SKYPE ID: abraham_vdart || EMAIL ID: abraham@vdartinc.com

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#Hiring: Service Desk Manager - Cary, NC

#JOB

Job: Service Desk Manager

Location: Cary, NC

Duration: FTE

“Senior Service Desk Manager who has handled bigger call volume in past like 15K to 20K volume”

Description:

·         Being a CLIENT centric, lead and ensure end user provisioning within agreed time and quality.

·         To manage the overall operations and ensure that the standard of services provided to Client have improved.

·         Manage Operations during business hours from 8am local time and on occasions outside business hours and at weekends.

·         Collaborate with other Technical Teams like Windows, Unix, Storage, Networks track etc. delivering platform solutions for business and IT projects to agreed time, cost and quality

·         Proactive monitoring of the end to end customer service & Infrastructure.

·         Standardization and Optimization of existing process

·         Access provisioning to all Business applications and network accounts access.

·         Administer and provide User Access and Exit controls.

·         Managing resolution of escalated Business Applications, System Issues within agreed SLA’s.

·         Setup FAQ database for CLIENT and ensure the usage and updati (1.) Guide the SLM’s in the team

·         Developing the standard models and frameworks/initiatives

·         Formulating standards and benchmarks for the OMC’s

·         Lead DD & Transition for tower

·         Lead service improvement projects

·         Proactive monitoring of account status as per Gold Standard

·         Identify projects as needed

·         Maintain account plans

·         Resource capability monitoring and performance management (service line view)

·         Review of Service Line Track Leads

       #ServiceDesk, #Manager, #Service Desk Manager, #Helpdesk, #Call Center, #Job, #Jobs, #Cary, #NC

Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart | More Jobs with VDart – Click Here

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