#Hiring: Service Desk Manager - Cary, NC

#JOB

Job: Service Desk Manager

Location: Cary, NC

Duration: FTE

“Senior Service Desk Manager who has handled bigger call volume in past like 15K to 20K volume”

Description:

·         Being a CLIENT centric, lead and ensure end user provisioning within agreed time and quality.

·         To manage the overall operations and ensure that the standard of services provided to Client have improved.

·         Manage Operations during business hours from 8am local time and on occasions outside business hours and at weekends.

·         Collaborate with other Technical Teams like Windows, Unix, Storage, Networks track etc. delivering platform solutions for business and IT projects to agreed time, cost and quality

·         Proactive monitoring of the end to end customer service & Infrastructure.

·         Standardization and Optimization of existing process

·         Access provisioning to all Business applications and network accounts access.

·         Administer and provide User Access and Exit controls.

·         Managing resolution of escalated Business Applications, System Issues within agreed SLA’s.

·         Setup FAQ database for CLIENT and ensure the usage and updati (1.) Guide the SLM’s in the team

·         Developing the standard models and frameworks/initiatives

·         Formulating standards and benchmarks for the OMC’s

·         Lead DD & Transition for tower

·         Lead service improvement projects

·         Proactive monitoring of account status as per Gold Standard

·         Identify projects as needed

·         Maintain account plans

·         Resource capability monitoring and performance management (service line view)

·         Review of Service Line Track Leads

       #ServiceDesk, #Manager, #Service Desk Manager, #Helpdesk, #Call Center, #Job, #Jobs, #Cary, #NC

Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart | More Jobs with VDart – Click Here

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#VDartInc #Hiring :: Middleware Administrator (JBoss, Weblogic) - Cary, NC / Contract

I am hiring for one of our direct client /Implementing partner. Please find below the Job Description, if interested please revert with the updated copy of your resume in a word format and a good time to discuss.

Position : Middleware Administrator (JBoss, Weblogic)

Duration : Contract

Level : L2

Location : Cary, NC

Note :

·         First 1-2 months travelling to Florida/ San Diego. (Expenses will be paid)

Job Description:

•         Must have JBoss and Weblogic experience

·         Design, Development, Testing, implementing and maintain Middleware systems.

·         Knowledge of EAI, process integration and/or Business Process Management preferred.

·         Experience with one or more integration application by Tibco, webMethods, Oracle or WebSphere preferred.

·         Interested in systems integration and a desire to specialize in it.

·         Team player with the ability to work independently.

·         Candidate should have working knowledge on Oracle ESB

·         Working knowledge on Oracle Service Bus (11g), XSLT Transformations, JCA Adapters, Seibel adapter configurations, Mapping tools, XPATH

·         Integration patterns,Sensors,Oracle Business Rules

·         BEA - Aqualogic Service Bus

·         Solution designing and architecting of Oracle SOA suite for enterprise integration.

·         Preparation and/or review of Architecture and Technical Design documents.

·         Enhance/maintain the reusable service repository, design patterns and reusable technical components (e.g. Web Services and SOA components, BPEL/ESB proces (1.) Incident Management + Change Management (Planning & Execution)

      #Middleware Administrator, #Middleware Engineer, #Middleware, #JBOSS, #WebLogic, #Job, #Jobs, #Cary, #NC, #NorthCarolina

Abraham | 678-720-3170 | abraham@vdartinc.com | Tweet Me @abraham_vdart | Open Jobs with VDart

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#VDartInc #Hiring :: EMC Storage Engineer - Cary, NC

I am hiring for one of our direct client /Implementing partner. Please find below the Job Description, if interested please revert with the updated copy of your resume in a word format and a good time to discuss.

Position : EMC Storage Engineer

Duration : Contract

Location : Cary, NC

Level : L3

Job Description:

·         Hands On EMC Experience

·         10+ years’ experience in storage, systems and infrastructure engineering

·         EMC Clarion, VNX and VMAX Storage solutions

·         EMC SRM and VIPR

·         EMC Recover Point Storage software

·         Cisco MDS SAN platforms or Brocade DCX, and integrated chassis SAN switches

·         Fiber channel and iSCSI storage solutions

·         Site Recovery Manager, Recover point

Preferred Skills:

·         Industry exp. on EMC, VMware and/or Cisco

·         Industry exp. on  Storage platforms – EMC VMAX & VNX

·         Industry exp. on Storage platforms - IBM and HP

      #EMC Storage Engineer, #EMC Storage, #Storage Engineer, #EMC, #Clariion, #VMAX, #Brocade, #Vmware, #IBM, #HP, #Job, #Requirement, #Direct Client, #Cary, #NC

Abraham | +1 678-720-3170 | abraham@vdartinc.com | Open Jobs with VDart

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#VDartInc #Hiring :: Optibot Healing Station Administrator :: Cary, NC

I am hiring for one of our direct client /Implementing partner. Please find below the Job Description, if interested please revert with the updated copy of your resume in a word format and a good time to discuss this opportunity further. If you are not looking for a change at this time – appreciate if  you could forward this opportunity to your friends or colleagues; so that we can help someone who may be in search of a job or looking for a change.

Position: Optibot Healing Station Administrator

Location: Cary, NC

Duration: FTE

Level: L3

                                                                               

General Description

• Job description for Optibot Healing Station Administrator (Aptean Proactive Assist self-healing [SSeS] tool) in Steady State profile.

Responsibilities

• Reactively work with other groups to gather technical information in the case of outages, reduced services, emergencies or other exceptions from the normal process
• Handle change request under niche transformations over Optibot Healing station platform end to end in administrating Optibot healing station and identifying the automation in the environment (DD, UAT, Go Live, and Handover & Closure).
• Capability to handle customer, delivery, vendor communication & transactions at various level managing & completing stakeholder expectations during change request and steady state.
• Provide/Manage escalated support requirement's from ongoing steady state operations.
• Resource Creation - Enabling Operations and the operation team by conducting trainings.
• Functionally report to BPS USD Practice, ensuring constant maturity of product as a service offering. For example development of required automation, maintenance of steady state staging server and documentation etc.
• Thinking outside the Box, with capability to identify automation opportunities at L1 service desk automating low skill works by analyzing ticket dump of service desk, RDS, OSS, top call drivers etc.
• Shall be responsible for maintenance of production environment in terms of update and upgrade of staging server and production environment.
• Have to ensure that the regular backup and monitoring of production server is executed by their respective teams under mandatory activities ensuring platform continuous availability.
• Shall be responsible for generating the reports over AUE (Adoption, Usage & Effectiveness) and submit to the stakeholders.

Technical Requirements

• Understanding over MS Sever 2008/2012 environment  – Preferably Hands On
• Understanding over MS DB - Preferably Hands On
• Understanding over concepts like Monitoring, Backup, DR, Patching, HA, Clustering
• Technical Service desk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• MS Office Suite (XP, 2003, 2007 and 2010): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio)
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

Soft Skills

• Good communication and conversation skills (Verbal and Written)
• Good documentation skills
• Should have a good customer handling skills
• Able to handle and predict risks
• High level of acceptance
• Can drive HCL’s value and its methodology

Other Skills / Experience

• Ability to learn new information quickly
• Ability to integrate as a cross-functional, team player
• Personal dedication to providing high quality, superior service
• Ability to work flexible hours when necessary to cover for other Service desk analysts and to be on call via pager during the week
• Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality

Years of Experience

• 5-7 Years with IT Service Desk Support handling SD L2 RDS/Windows Server Role

Certification requirements

• Preference to candidates certified as CCNA, CCNP, MCSE, MCSA
• ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.                               
•  

Abraham | +1 678-720-3170 | abraham@vdartinc.com | Open Jobs with VDart

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#VDartInc #Hiring :: DC Ops Monitoring - Cary, NC

I am hiring for one of our direct client /Implementing partner. Please find below the Job Description, if interested please revert with the updated copy of your resume in a word format.

Position: DC Ops Monitoring

Location: Cary, NC

Duration: FTE

Level: L2

Job Description:

·         Experience – 4 to 6 years’ experience

·         Having good understanding about DCOPS monitoring - Basic knowledge on the monitoring tools like (lynx, CSA remedy, etc.)

·         Basic knowledge on hardware side in servers, clients and network devices.

·         Good understanding of operating system (windows and Linux)

·         Good knowledge on backup (Net backup) and storage (NAS, SAN)

·         Good knowledge in SLA and Basics of ITIL (Change, problem, incident mgmt).

·         Good communication skills and Emailing ethics- Strong verbal and written communication skills

·         Good understanding of escalation process as per the policies and procedures

·         Should have basic troubleshooting and problem determination skills

·         Exposure to IT Infrastructure Monitoring tool and ticketing tool

·         Should be ready to work in 24X7 environments.

Thanks & Regards,

Abraham | +1 678-720-3170 | abraham@vdartinc.com | Open Jobs with VDart

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#VDartInc #Hiring :: Perl Scripting Developer - Cary, NC

I am hiring for one of our direct client /Implementing partner. Please find below the Job Description, if interested please revert with the updated copy of your resume in a word format and a good time to discuss this opportunity further. If you are not looking for a change at this time – appreciate if  you could forward this opportunity to your friends or colleagues; so that we can help someone who may be in search of a job or looking for a change.

Position : Perl Scripting Developer

Location :  Cary, NC

Duration :  FTE

Level    :  L3

• Strong experience in Perl.
• Good in Perl Apache CGI scripts.
• Expertize in designing, developing, unit testing, debugging and deploying web based multi-tier applications.
• Good designing, analytical, programming skills needed along with aptitude for building stable solutions.
• Strong Experience in relational databases such as SQL Server or Oracle.
• Experience in HTML, JavaScript.
• Experience in problem-solving/ conflict resolution and critical thinking.
• Ability to work in a dynamic and agile environment with minimal documentation.
• Experience in working with several groups of data and users simultaneously.
• Good communication skills. (1.) Incident Management + Change Management (Planning & Execution)

On - call Escalation

Ticket Quality

Process adherence & Security compliance

Customer feedback ( Appreciations, CSAT survey results)

KB preparation and review, Knowlegde sharing & documentation

Root cause analysis / Problem Management + Capicity / Architectural Management

SLA compliance for tickets

Value Add

Training / Mentoring

Abraham | +1 678-720-3170 | abraham@vdartinc.com

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